Who is this assistant for?

Your team greets differently depending on who is at the door. You have a script and it sounds robotic: the guest spots the learnt line. Nobody offers a starter or dessert, and when they do it feels pushy. New people come in and service drops until they find the rhythm.

So that service stops depending on who is on shift. In most restaurants the script either does not exist —everyone greets as best they can— or it exists and sounds like voice-over, which is worse: the guest spots a learnt line in the first second. This assistant builds it the way a floor director does: first the sequence with its clock, then the cue you read at the table before opening your mouth, and only then the line, in three versions because peak hour and the quiet three-o'clock table do not take the same one. Every line carries its exit for the no, its answer to the price question, and its way of saying something ran out without sounding like a door slamming. It closes with the blacklist —starting with «is everything ok?»— and the indicator that must move within thirty days.

AI assistant · N5 Complete system

◆ Included in the annual plan🛎️ Service Scripts and Protocolsv1.1.1 · 2026-09-23🛠 Delivers a file · use in Cowork

This assistant builds files (dashboard, board, report). Use it in Claude with Cowork or Claude Code: paste the prompt there and receive the tool ready. In a plain chat you will get the design and the instructions, not the files. With a paid plan, also download the Universal Kit in My Library: the input these tools start your project with.

📁 Needs an AI that builds files — Claude with Cowork or Claude Code📷 Works best with an AI that sees photos (invoices, dishes, screens) · optional

Hospitality Service Script Builder for Restaurants

Pick the service moment and your service style above, and the assistant writes the script as a sequence of decisions with a clock: the cue you read before speaking, three versions of every line —peak, calm table and recovery—, the exit for every no, and the blacklist of what to stop saying.

Depth

18/24

Your data

Compatible AIs

Steps to use it

Depth of the resulttap a level to see what you get

◀ Put out today's fireRun the year ▶

🏛️

N5Complete system

Several chained pieces you install and operate over time, with their review cadence. It changes how the business runs, not one decision.

◆ This assistant 117 of the 170 published assistants are at this level

Is this for you?

What it does and what you get

So that service stops depending on who is on shift.
In most restaurants the script either does not exist —everyone greets as best they can— or it exists and sounds like voice-over, which is worse: the guest spots a learnt line in the first second.
This assistant builds it the way a floor director does: first the sequence with its clock, then the cue you read at the table before opening your mouth, and only then the line, in three versions because peak hour and the quiet three-o'clock table do not take the same one.
Every line carries its exit for the no, its answer to the price question, and its way of saying something ran out without sounding like a door slamming.
It closes with the blacklist —starting with «is everything ok?»— and the indicator that must move within thirty days.

What you end up with

The complete script for the chosen moment and service style: the sequence as numbered steps with its clock, the visible cue that fires each one and who executes it; three versions of every line —short for peak, full for a calm table, and recovery—; the table reading with at least three cues per step and what changes in the line with each; the exits for the no, the price, the «we ran out», the allergen, the guest in a hurry and the complaint, with its written escalation threshold; the blacklist of six to ten lines with their replacement; the two ten-minute role-plays with their rubric; and the indicator table for thirty days, with the verdict on whether the script fits the shift.

EXAMPLE This is what you getAn example built with Sazón de Origen, one of the house's fictional businesses.Not your data: your result is built with YOUR restaurant's.See the full example →

Sample result

Sazón de OrigenFictional contemporary Colombian restaurant in Medellín, 2 locations, 6 years in business. Every sample result in the library comes from this same case. Fictional house

The owner asked this: «I have two branches in Medellín and at the 12:00 to 14:30 peak, when my floor manager is seating a table, the door is left alone: people wait without anyone giving them a number. I want the welcome and seating script for the server, à la carte, with eye contact in 30 seconds, greeting in 1 minute and menu and water in 3 minutes.»

The script starts before the first word: every step has its clock, counted from the door, and a cue you can see.

Step	Clock	Cue that fires it	Who does it
1 · Look and acknowledge	30 s from the door	The door opens	The server closest to the door, from their station, even if busy
2 · Greet and count	1 min from the door	The party stops inside	Floor manager at the door; the server when covering it
3 · State the real wait	Within the same minute	No table set in a station with room	Whoever greeted, without leaving the door
4 · Walk and seat	1 min more	A table is set in a station with fewer than 6 active	Whoever greeted, at the pace of the slowest guest
5 · Welcome with menu and water	3 min from the door	The party sat down and put away bags and jackets	The station server, standing beside seat 1
6 · Read the time and move to the menu	Same visit	The menu is in hand	The server; GUI-SAL-02 follows

Step 5 rule: the server never reaches the table empty-handed. They bring the menu and the jug; without them, they do not go, because going back is another minute.

In this house the door is not the server's: the greeting belongs to the floor manager. The server owns the seating and takes the door in three cases: from 18:00 to close, when they are alone on the floor; when the floor manager is absent; and when the manager asks with a signal.

Every peak line fits in 15 words. The full one is for a calm table; the recovery one, for when the previous step failed.

Step	Short, for peak	Full	Recovery
2 · Greet and count	«Welcome. Are you three, or waiting for someone else?»	«Good afternoon, welcome to Sazón de Origen. Are you four, or is someone else coming?»	«Sorry for the wait at the door. Are you four, or is someone missing?»
3 · Real wait	«I'll have a table in 15 minutes. Shall I put you down, or would you rather order to go?»	«We're full; in 15 minutes I'll have a table for you. Shall I put you down and leave you the menu meanwhile?»	«I said 15 minutes and it's been 20: I'm sorry. The next table is yours.»
5 · Menu and water	«I'm looking after you today: the menu, and the house water.»	«Nice to meet you, I'm your server today. I'll pour the water while you look at the menu.»	«The menu took me too long, sorry about that. Here it is, with the water.»
6 · The time	«Lunch in a hurry, or taking it easy?»	«So the kitchen can keep your pace: are you on the clock, or taking it easy today?»	«Since you're in a hurry and already waited, here's what comes out in 15 minutes.»

What changes from the Book 2 core: «How many people?» becomes «Are you four, or waiting for someone else?», because the party is counted by eye and the question opens two exits. And the sold-out dish leaves the server's line: GUI-SAL-02 says it, in the same visit.

What you look at before you speak. The same line said to the wrong table is an interruption.

Step	Cue	What it means	What changes in the line
1	It is raining and they come in wet	Waiting at the door weighs double	«Come in, it's pouring»; umbrellas to the bucket
2	Office shirt, ID badge on, someone checks the time	Work lunch with a time to be back	The short version, and the head count done by eye
3	The party checks the time on hearing the wait	They do not have the time	Offer the order to go, with the real kitchen time
3	There is an older person in the party	Waiting on foot costs them	A chair by the door while they wait
4	One guest alone with a laptop	Wants quiet and to work	Wall table, away from the noise; the line gets shorter
5	Children at the table	The children set the pace	The children's water first, and the glass without ice if they ask
6	They answer «in a hurry» or check the time	They have 40 or 50 minutes	GUI-SAL-02 says what comes out in 15 minutes; the check will come with the coffee
6	Someone slurs or cannot keep their balance	Possibly drunk	A table yes; alcohol no. The floor manager decides, in private (POL-SAL-01)

Illustrative example generated with a fictional restaurant. Not a promise of results, not a client case.

This is 3 of 5 parts. Behind the wall sit the four sections that get executed on the shift: the exits —the price, the sold-out dish, the allergen announced at the door, the hurry, the complaint and the large party without a booking, with each role's authority to compensate and its cap in pesos—; the blacklist of nine lines with their replacements; the two ten-minute role-plays with their eight-item rubric; and the indicator table with the Monday routine and the verdict on whether the script holds with the house's staffing.

See the full example — free account

Works with these AIs

Claude — the best for this assistant The best fit here: it writes lines that sound human and does not fall back on the sales template. Demand all three versions of every line and that none exceeds 15 words in the peak version.

How to use it

Pick the service moment and your service style above. The assistant changes the sequence, the clock and the register of the line, not just the label.

Fill in My Restaurant with your signature dishes, price range and house tone: that is where lines with real names come from instead of generic examples.

Before you start, have at hand how the door is greeted today and three dishes with their price. The script is written against what is already said, not in a vacuum.

Copy the whole assistant and paste it into the AI you trust. Answer its questions one at a time.

Print the script block alone and tape it to the pass for a week; the rest lives in the manual.

Rehearse the two role-plays before service and measure average ticket at 14 and 30 days.

Which of your data it uses

of 24

This assistant works with 18 of the 24 fields in «My Restaurant», among them Restaurant name, Business type and Cuisine or concept. It does not ask out of curiosity: these are what make the answer speak about YOUR scale instead of an industry average — the same calculation on a business of another size returns a number you cannot decide with.

You fill them once and they apply across the library, so the second assistant you open already starts with them in place. Whatever you leave blank, the assistant asks for one thing at a time instead of inventing it, and says so before answering, so you know what it is working from.

Restaurant nameBusiness typeCuisine or conceptCity and countryNumber of locationsYears in businessTeam sizeYour main guestWhy they visit (consumption reasons)Strong and slow daypartsBest-selling dishesMenu price rangeActive sales channelsWhat makes you differentCommunication toneYour story in 3 linesAverage check (with currency)Main goal this year

Always up to date

Every assistant carries a visible version and date. When an AI changes how it works, the assistant's version goes up and you see what changed.

v1.1.12026-09-23Professional document audit (2026-09-23): the next step said to print «Block B», which does not exist among the script's fifteen sections. What is printed and taped to the pass is the pocket card.

v1.0.02026-08-27Born on Diego's brief (2026-08-27): «we are missing a hospitality service script builder; it cannot be generic, it has to be powerful and expert in hospitality». It merges the twenty-two script cards in c30 —welcome, presenting the menu, recommending dishes and drinks, suggestive selling, upselling, cross-selling, raising the ticket, goodbye, inviting them back, phone, reservations, delivery, WhatsApp, VIP, difficult guests, objections, wait times, reviews, role-plays, simulations, script evaluation and the script manual—, which were TWO axes written twenty-two times: the service MOMENT and the house's SERVICE STYLE. The `momento_del_servicio` and `tipo_de_servicio` axes are born with it.

v1.0.12026-09-21The ROLE axis arrives, with a new scale of seven roles — only the ones who speak to the guest. And the deliverable becomes a printable OPERATING DOCUMENT: one guion_de_servicio.html with the print button inside, fourteen sections and a cut-out POCKET CARD, because a script that does not fit in an apron is read in a meeting and forgotten. Types of service go from 6 to 11, dark kitchen included.

v1.1.02026-09-21The deliverable goes from 14 to 15 sections: the CHANGE LOG arrives, one of the five governance pieces of the Operating Document standard and the only one this script was missing — the other four types in the family had it. Section 15 is no longer just the self-audit: it also prints THE VOICE CHECK, every line measured against the house's human-writing contract, evidence included. BEFORE YOU DELIVER gains the self-review it lacked: 2 consecutive steps cannot open with the same 3 words nor repeat a 4-word string, because serial text is where machine writing shows first. The 2 worked examples this prompt never had are built, one per end of the selector: a floor server with 9 steps and a counter cashier with 6.

Same method, another variant

Inside the app this is a single control: you press it and the assistant reframes itself, including the variants that don't appear here because they don't have their own page yet.

What you need today

the service script onlythe full customer journey

What you need today

the service script onlythe full customer journey