Sample result
Community Manager Job Description Builder for Restaurants
The owner asked this:«We're Sazon de Origen, contemporary Colombian cooking in Medellín: two locations, 24 people —18 in operations, 6 in admin— and an average check of 48,000 COP. I'm hiring my first permanent person for Instagram and WhatsApp, part-time, 1,400,000 COP a month. Last time they ended up taking delivery orders and closing the register, and after 2 months they left without me being able to say whether it had gone well. I want a paper we both sign and that lets me decide at 90 days.»
① The role's boundary
| Function | Accountable | Consulted | What does NOT belong here |
|---|---|---|---|
| Calendar and posting on Instagram | Community manager | Owner signs off on Mondays | Changing menu prices (28,000 to 72,000 COP) or the menu order |
| WhatsApp statuses and conversation | Community manager | Delivery lead when the message is an order complaint | Taking and dispatching the order: the delivery line belongs to operations |
| Photo and video of plated product | Community manager | Head cook, who says what's on today | Plating a Bandeja de la casa for the camera that differs from the served one |
| Google reviews for both locations and the delivery platform | Community manager drafts | Owner signs when the review mentions health or a charge | Offering money back or a free delivery |
| Paid media | The agency | Owner, with the month's budget (900,000 COP) | Moving the budget without a signature |
| Register, inventory and delivery routes | Operations (18 people) and admin (6) | — | None of this belongs to the role, and it's in writing |
That last row is what stops last year from repeating. The role can lend a hand on a packed Sunday, but it never shows up in the review and never justifies one post less: its 1,400,000 COP wage sits in the 28% labor cost, not in the operations budget.
② The three signature levels and deliverables by frequency
Posts alone: the 4 approved posts of the week, stories of the day's lunch, answers about hours, both addresses and the menu's price range.
Consults first (committed reply within 2 hours during the 12:00 to 14:30 service, 24 hours outside it): one-star reviews, allergen questions, a delivery that arrived cold or incomplete, a pitch from a local creator.
Never decides without the owner: prices and promotions that touch the margin —with 34% food cost and 28% labor cost the prime cost stands at 62%, and a 2-for-1 on the 38,000 COP Bandeja de la casa eats the month—, any answer about hygiene or legal matters, and deals with the delivery platform or with agencies.
| Frequency | Deliverable | Quantity with unit | Where it's reviewed |
|---|---|---|---|
| Daily | Instagram and WhatsApp inbox | 0 pending at close; none waits over 24 hours | Screenshot in the team group |
| Daily | Stories of the plated lunch | 2 a day, shot before 11:40 a.m. | The account itself |
| Weekly | Posts from the approved calendar | 4 a week, each with its commercial objective written | Monday huddle, 20 minutes |
| Weekly | Reviews answered | Every new one, in under 48 hours | Google and platform dashboards |
| Monthly | Results readout | 1 page: Tuesday-to-Thursday evening covers, own-delivery orders and messages asking for a table | Owner meeting, first Monday |
The full example has 1 more part(s): you see them inside the library, with your account.