Sample result
Daily Community Manager Work Plan Builder for Restaurants
The owner asked this:«We're Sazón de Origen, contemporary Colombian casual dining in Medellín: two locations, six years, own delivery. Tuesday-to-Friday lunch, 12:00 to 2:30, is what pays payroll, and Sunday midday is the other peak. Catalina, from admin, runs the accounts and has 50 free minutes after service, between 3:00 and 4:00. This month's calendar is already approved. What I can't take anymore is her losing the whole hour on WhatsApp orders with not one photo of the Bandeja de la casa left; and Sunday, our peak, nobody touches social.»
① Catalina's day plan (Tuesday to Friday, 40 of her 50 minutes)
| Block | Start | Length | Exact task | Network or sales channel | Owner | Closing signal |
|---|---|---|---|---|---|---|
| Capture in service | 12:40 p.m. | 6 min | Two photos and a 10-second video at the pass: the Bandeja de la casa plated and the Sancocho de tres carnes going out with steam on it | Phone camera, no posting | Andrés, at the pass | 3 files in the day's folder, before service drops |
| Reply cut | 3:00 p.m. | 22 min | Everything since 8:00 a.m., in this order: own-delivery orders with a committed time, group bookings, prices and hours, praise | WhatsApp and Instagram DMs | Catalina | Inbox at zero, tomorrow's orders copied onto the kitchen ticket |
| Posting | 3:22 p.m. | 12 min | Upload the piece the calendar approved for today and read it aloud before publishing; whatever sounds like a brochure gets rewritten on the spot | Catalina | Published, with the location's order number checked | |
| Close | 3:34 p.m. | 6 min | Second pass on new comments and the one-line log | Catalina | Log written in the register notebook |
Capture does not come out of Catalina's hour: it is 6 minutes from Andrés at the pass, because by 3:20 there is no Bandeja plated to photograph. The 10 minutes she has left are not distributed: they are the cushion for the day that goes sideways. Figures are illustrative; the real minutes get calibrated by walking the shift with Catalina in week one.
② The two versions and the triage order
Slow day (Tuesday). The full shift above plus one thing: the 10 cushion minutes go into shooting Thursday's capture early and answering the praise left over from Sunday.
Peak day (Sunday midday). 18 minutes, two blocks, nothing else, because nobody has a free hour that day. Reply cut trimmed to 12 minutes, filtering own-delivery orders with a committed time and group bookings only; 6 minutes capturing the long family table already served, which on Sunday is the best photo the house has. Sunday's post comes from what was loaded on Friday.
Postponed without guilt, and written down: praise gets a heart on Sunday and a written reply on Tuesday; fine video editing never happens on a Sunday; the photo folder gets sorted on Tuesday.
Triage order when 40 messages land and 15 minutes remain: 1) own delivery with a committed time, which leaves more margin than the marketplace and so goes first; 2) a public complaint others can see; 3) price and hours, with the reply already saved; 4) praise. Whatever missed the block does not happen «later»: it is noted and enters the next day's cut.
The full example has 1 more part(s): you see them inside the library, with your account.