Sample result
Role Onboarding Plan Builder for Restaurants
The owner asked this:«A new server starts on Monday. The last one lasted five weeks and left without saying why. We are 14 in the dining room across two sites, the rush is 12:30 to 2:30 and 7 to 9. I need the whole process, not a welcome talk.»
① Before day one · the cheapest stretch
The week before is what decides. Every line has an owner named by role, a backward date and a signal that it is done.
| What | Owner | When | Signal it is done |
|---|---|---|---|
| Contract signed and enrolment filed | Administrator | T-7 | Filing number in the folder |
| Uniform ordered in their size, plus a spare apron | Service captain | T-7 | Named bag in the locker |
| Till login created with a server profile | Administrator | T-3 | They log in and ring a test order |
| Locker assigned and padlock handed over | Service captain | T-3 | Locker number written on the card |
| Buddy confirmed: Marcela, 20 min per shift | Floor manager | T-3 | Marcela has it in her Monday shift |
| Message to the team group: who is arriving, to do what, with whom | Floor manager | T-1 | Message sent, not «I'll say it Monday» |
| First-week rota printed and pinned in the office | Service captain | T-1 | It is on the wall |
Enrolment has a deadline of its own and goes before the first shift; it is not left to day one. Figures and names illustrative.
② Day one, hour by hour
Outside the rush —in at 9:30, out before 12:30— and closed with one real task finished.
| Time | What happens | With whom |
|---|---|---|
| 9:30 | The floor manager receives them at the door, not in the kitchen. Locker, uniform, where and when they eat | Floor manager |
| 9:50 | The house promise through an example from yesterday's shift, not a line off a wall: table 7 asked to swap the side and what was done | Floor manager |
| 10:15 | Walkthrough: stations, toilets, stores, fire exit, where everything lives | Marcela (buddy) |
| 10:45 | The menu in hand: 8 dishes, what they are really called and their 2 allergens | Head chef |
| 11:30 | Till: opens their profile, rings 3 test orders, one with a modifier | Marcela |
| 12:00 | Closing task: sets 6 tables in section 2 and leaves them ready for the rush | Alone, checked by the captain |
| 12:20 | End of day: what surprised you. Written down verbatim | Floor manager |
Day one is measured by the section that got set, not by what they were told.
③ The first-week ramp
| Day | Watches | Accompanied | Alone | Does not touch yet |
|---|---|---|---|---|
| 2 | The full pass through the rush | Takes orders with Marcela beside them | Setting up and drinks | Payment, complaints |
| 3 | — | 2 tables in section 2 | Drinks and desserts | Payment, complaints |
| 4 | — | 3 tables | Starter and main | Complaints |
| 5 | — | 4 tables in the rush | Payment, supervised | Comps |
| 6 | — | Full section 2 off-peak | Payment | Comps |
| 7 | — | Section 2 in the rush, Marcela in sight | Everything but comps | Comps |
By day seven they cover 60 % of a normal shift. And that day the seven-day gate opens: fifteen minutes, two fixed questions —what surprised you and what do you still not understand—. That is where most early resignations are decided, and where they can still be prevented.
The full example has 2 more part(s): you see them inside the library, with your account.