Sazón de OrigenFictional contemporary Colombian restaurant in Medellín, 2 locations, 6 years in business. Every sample result in the library comes from this same case.
Manuals, SOPs and Documentation
Sample result
Team Knowledge to Written Procedures Converter for Restaurants
The owner asked this:«Marcela is the only one who can square the register when it won't square, and she's been here 6 years. If she leaves, I'm blind. I want that captured now.»
① Block A · The critical-knowledge map
| Knowledge | Who holds it | What breaks without it | Backup | Starting verdict |
|---|---|---|---|---|
| Register squaring with a gap | Only Marcela | Every unresolved gap ends as a loss or an unfair suspicion | No | FIRST — single person, weekly money |
| Negotiating with the pork supplier | Only the owner | The main ingredient's food cost climbs | No | Second: captured next month |
| Heated complaint on the floor | Andrés, partly Marcela | Reviews and lost tables | Partial | Third — backup is only half there |
SUPUESTO: no industry figure is hard-coded for how long training a register backup takes. Priority is ordered by what Sazón de Origen moves in cash each week; if the owner brings their own data, the order is recalculated in front of them.
② Block B · The apprentice interview (20 min, tailored to the squaring)
Record it or take notes, without interrupting. Under each question sits its why follow-up.
- Tomorrow I square the register: what do I do first, before counting a single peso? (why in that order?)
- How do you separate counted from expected, and what do you check first when it won't square? (why start there?)
- What are the 3 most frequent causes of a gap here? (why do they repeat?)
- What do you do differently when there is extra money instead of missing money? (why does it worry you just as much?)
- How do you treat voided tickets and delivery orders charged outside the register? (why are they counted apart?)
- When do you stop searching and log it as a loss, and who do you tell? (why that ceiling?)
- What mistake did someone once make that you no longer make? (why was it being made?)
The full example has 1 more part(s): you see them inside the library, with your account.