AI assistant · N5 Complete system
Automated Reply System Builder for Restaurant Social Media
Choose at the top where the message lands: a direct message or a public comment. In this one —the direct message— you get the system deciding what a template answers and what goes to a person: classified intents, a response window per time band, a signature and the handover line.
N5Complete system
Several chained pieces you install and operate over time, with their review cadence. It changes how the business runs, not one decision.
◆ This assistant 110 of the 164 published assistants are at this levelIs this for you?
What it does and what you get
- Automating replies is cheap until the day a template answers someone who is hurt: that is when a complaint becomes a screenshot doing the rounds.
- This assistant doesn't write a channel's replies —its three sister pieces cover public comments, direct messages and frequently asked questions—: it builds the law all three obey.
- It labels incoming messages by intent, sets how long each may take by daypart, writes the signature and the tone, and above all draws the border: what answers itself and what switches off so a person replies, with an owner and a clock.
- What comes out can be run by someone three days into the job.
What you end up with
The intent matrix with one row per incoming type —fact question, buying intent, praise, complaint and spam—, its telltale signal, its maximum time and who signs; the one-page common law with signature, openings, closings, window per daypart and the list of what never ships automatically; and the escalation board with its triggers, its recipient, its clock and what gets logged.
EXAMPLE This is what you getAn example built with Sazón de Origen, the house's fictional restaurant.Not your data: your result is built with YOUR restaurant's.See the full example →Sample result
The owner asked this: «We're Sazon de Origen, contemporary Colombian cooking in Medellín: two locations, 24 people, a 48.000 COP average check. Between Instagram and WhatsApp about 60 conversations land daily and three of us answer them, each in our own way. I turned on automated replies a month ago and last week a lady complained about a delivery that arrived cold: she got the welcome greeting. The screenshot is going around. I sell in the dining room, through my own delivery and one delivery platform, and I'm after taking operating margin from 8% to 14% without raising menu prices.»
| Intent | Telltale signal | Template or person | Maximum time | Who signs |
|---|---|---|---|---|
| Fact question | «what time do you open?», «is there parking?», «do you deliver to Envigado?» | Template alone | 15 minutes during service · 12 hours once closed | Location manager |
| Buying intent | asks about a table, party size, or the price of a dish | Template with a data point: seats, hour and menu price | 10 minutes between 11:00 and 14:30 | Location manager |
| Praise | thanks you, tags the photo or names a dish: «the house Bandeja tasted like my mother's» | Template plus one handwritten line about THAT dish | 24 hours | Whoever is on shift |
| Complaint | mentions money, a cold delivery, health, or a named team member | A person, always; the template switches off | 30 minutes in public · settled privately the same day | Delivery lead or the owner |
| Spam or pitch | agency link, follower promises, the same message repeated | Not answered: archived | — | Nobody |
The row that moves the business is the second one: buying intent during Tuesday-to-Friday lunch carries the shortest clock in the house, because an unanswered «any tables?» is two covers walking somewhere else. Figures are illustrative: the times come from one real week of your own volume, not from an internet average.
| Piece of the law | How it reads at Sazon de Origen |
|---|---|
| Signature | «— Marcela, Sazon de Origen Laureles». Name and location, never «the team» |
| Openings (only these two) | «Hi! Thanks for writing.» · «Happy to tell you.» |
| Closings (only these two) | «We're here whenever you like.» · «See you around here.» One emoji at most |
| Window per daypart | 10 minutes from 12:00 to 14:30 Tuesday to Friday and Sunday midday · 2 hours the rest of the day · 12 hours once the house is closed |
| Words this house does not use | «unmissable deal» · «the best in town» · any brochure line that would fit another restaurant just as well |
| What never ships automatically | a complaint · health · a price outside 28.000 to 72.000 COP · any discount · an employee's name |
| Base template per sales channel | Dining room: seats and hour · Own delivery: address, neighbourhood and time in minutes · Delivery platform: order number, and the claim is followed in its own chat |
The declared tone —warm, unpretentious, proud of where the food comes from— gets tested by reading the openings aloud: if they sound like a bank form, they are rewritten before anything is switched on.
Illustrative example generated with a fictional restaurant. Not a promise of results, not a client case.
This is 2 of 3 parts. Behind the wall sits **the escalation board**: the five triggers —money, health, a named employee, the discount and the thread that already grew— with their recipient, their maximum time and what gets logged for each; plus the COP arithmetic explaining why buying intent runs against 10 minutes while praise can wait 24 hours.
See the full example — free accountWorks with these AIs
How to use it
Which of your data it uses
This assistant works with 14 of the 23 fields in «My Restaurant», among them Restaurant name, Business type and City and country. It does not ask out of curiosity: these are what make the answer speak about YOUR scale instead of an industry average — the same calculation on a business of another size returns a number you cannot decide with. You fill them once and they apply across the library, so the second assistant you open already starts with them in place. Whatever you leave blank, the assistant asks for one thing at a time instead of inventing it, and says so before answering, so you know what it is working from.
Always up to date
Every assistant carries a visible version and date. When an AI changes how it works, the assistant's version goes up and you see what changed.
v1.1.02026-08-27It becomes the head of its marketing family: the chip gathers into one card what used to be two or three, without retiring any. It was done because the sisters read the same from the shelf even though they differ inside, and the owner was choosing by the title instead of by what they had in hand.v1.0.12026-08-27It now declares the «See photos» capability, so the AI selector warns before you open the prompt in one that lacks it, instead of letting you find out mid-task.v1.0.02026-08-20Initial version and head of the reply family. Born because the three pieces that follow —public comments, direct messages and frequently asked questions— needed a common law before a single line got written: with no border between template and person, automating means handing the same cheerful greeting to whoever asks about opening hours and whoever complains about a cold delivery. It brings intent labelling with its telltale signal, the reply window per daypart and the escalation threshold with an owner and a clock.Same method, another variant
Inside the app this is a single control: you press it and the assistant reframes itself, including the variants that don't appear here because they don't have their own page yet.
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