Who is this assistant for?

A customer posted a video and four different people answered it, each on their own. You found out about the one-star review three days later, and from a friend. You cannot tell whether to answer or stay quiet, and end up deciding out of nerves. Someone said they got sick and you replied on WhatsApp before calling anyone.

On the day a video starts moving or a food-poisoning claim lands, nobody sits down to write a protocol: people answer from their phones, four of them at once, without anyone having pulled the ticket. This assistant writes it beforehand, with a cool head, and puts countable criteria where adjectives usually sit: how many pieces, across how many channels, with or without an image, and which words jump straight to the top level. It also brings the two parts almost nobody writes down: when to stay quiet because answering amplifies, and the exact border where the matter moves to the health authority, a lawyer or the insurer.

AI assistant · N4 Executable plan

◆ Included in the annual plan⭐ Reviews, Reputation and Automated Messagingv1.1.1 · 2026-08-26

Digital Crisis Protocol Builder for Restaurants

Writes the protocol for the first hours when something turns against you online: three levels with countable criteria, who speaks and who stays quiet, what gets checked before anyone writes, and where this stops being marketing.

Depth

13/23

Your data

Compatible AIs

Steps to use it

Depth of the resulttap a level to see what you get

◀ Put out today's fireRun the year ▶

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N4Executable plan

A plan with owners, deadlines and the metric you review. Not advice: an agenda someone can execute on Monday.

◆ This assistant 23 of the 164 published assistants are at this level

Is this for you?

What it does and what you get

On the day a video starts moving or a food-poisoning claim lands, nobody sits down to write a protocol: people answer from their phones, four of them at once, without anyone having pulled the ticket.
This assistant writes it beforehand, with a cool head, and puts countable criteria where adjectives usually sit: how many pieces, across how many channels, with or without an image, and which words jump straight to the top level.
It also brings the two parts almost nobody writes down: when to stay quiet because answering amplifies, and the exact border where the matter moves to the health authority, a lawyer or the insurer.

What you end up with

Five chained deliverables: the three-level table with its clock and its owner, the checking window that comes before the first sentence, the rule for when to stay quiet and when to speak, the watch round with its hours, and the border with the calling order.

EXAMPLE This is what you getAn example built with Sazón de Origen, the house's fictional restaurant.Not your data: your result is built with YOUR restaurant's.See the full example →

Sample result

Sazón de OrigenFictional contemporary Colombian restaurant in Medellín, 2 locations, 6 years in business. Every sample result in the library comes from this same case. Fictional restaurant

The owner asked this: "A customer's video complaining about the new location kept me awake for three nights, and four different people answered it, each on their own. I want the protocol written before the next one."

The baseline first: without it the levels are adjectives. A quiet day on Instagram (4,100 followers) brings 12 comments and 4 direct messages; the search profile, 2 reviews a week across both locations; the delivery platform, 6 a month. That is the zero everything else is counted against.

SUPUESTO: those four figures were built from the screenshots of an ordinary week you handed over, not from an industry average. If your real quiet week brings twice the comments, the level-3 threshold rises in the same proportion and the first column has to be rewritten before the table gets used.

Level	What defines it, counted	Clock	Who decides	Who speaks
Nuisance	Up to 2 pieces about the same event in 24 hours, one channel only, no photo or video, nobody on the team named	Normal review clock: 24 hours on the search profile, 12 on the delivery platform	Andrés Gil, admin	Andrés Gil
Incident	3 or more pieces about the same event in 24 hours · or a single one with photo or video · or the same event on 2 channels · or it names one of the 24 people	Checked within 2 hours · decision written before hour 6	The owner	Marcela Ruiz, floor manager
Crisis	12 pieces or more in 1 hour, a whole Instagram day packed into 60 minutes · or a video past 12,000 views, nearly three times the follower count · or any of these four words: poisoning, allergy, foreign object, authority	The owner knows within 60 minutes · in public, nothing until checking closes	The owner, nobody else	The owner

The nuisance does not enter this protocol, and that is the first discard: it is answered like any review, on its own clock, and it wakes nobody on a Sunday. Raising everything to crisis costs exactly what having no levels costs.

What the house has on the table in that first hour, so the call is made with the figure in sight: on a Sunday midday the location moves some 74 covers at an average ticket of 48,000 COP, close to 3,552,000 COP through the till. Half an hour of checking does not cost that. Speaking too early can, and more than once.

Half an hour, five checks, three people. The clock of the first hour runs for checking, not for posting. Nothing public goes out before this table closes.

What is checked	Where you look	Who brings it	Minutes	What it settles
The POS ticket for the hour named: table, order time, delivery time	Till system of the location the piece names	Marcela Ruiz	8	Whether it happened here, and that day
Who was on shift in kitchen, floor and own delivery	Shift sheet for that day	Marcela Ruiz	5	Who gets asked first, in private and without the piece in hand
The piece itself: date, recognisable location, dish recognisable against the menu	The video or photo, zoomed in	Andrés Gil	6	Whether it is this house at all. A dish that is not on the menu closes the matter in 6 minutes
If the complaint is about portion: the weight served against that dish's standard recipe	Recipe card and kitchen scale	Head chef	4	Whether the shift's portioning has to be fixed before anything gets answered
The supplier lot of the dish named, and whether a second person reports the same symptom	Delivery note, walk-in with a photo of the label, and reviews of the last 72 hours	Andrés Gil	7	Whether the dish comes off the menu today and whether this moves to level 3

Thirty minutes in total. When the piece mentions health, the five rows still get done, but in parallel with the call to the owner: checking delays the public word, never the internal alert.

And what comes out of here is kept: screenshot with the hour, ticket number, shift sheet, photo of the lot label, all in one folder named with the date. If this ends up with the lawyer or the insurer, that folder is the difference between a version and evidence.

Silence is decided, signed and reviewed. Not answering is not doing nothing: it is a decision with an hour on it.

Case	Speak or stay quiet	Why	Review hour
Account with no posts and no followers, event unchecked	Stay quiet	Answering in public lends 4,100 readers to someone who had none	6 hours
Video with the fact checked, already seen by more people than you have followers	Speak once, in the same thread, without moving it to private on the first line	Your own customers are reading it now, not the person who filmed	2 hours
The piece shows a server's face and name	Stay quiet in public · speak with him the same day	Defending him in the thread exposes him more than it protects him	Before the shift closes
The matter is already with the health authority, a lawyer or the insurer	Stay quiet, always	Any public sentence is evidence	No review: it lifts when the lawyer says so
A customer asks on your own profile, "is this true?"	Always answer	That is your customer, asking in your house	Every 4 hours while it lasts
A claim spreads that the sancocho contains something it does not	Speak, with the standard recipe and a figure	A false detail left unanswered becomes the detail	24 hours

The holding line, at the 2-hour mark. Three things only: that you saw it, that you are checking it, and what time you come back. It sounds like this: "We saw the video this morning. We are pulling the ticket and the supplier lot, and we will come back today before six with what we find." Twenty-seven words, none of them spare.

Everything else stays out of that line: the cause, which is not conceded while it is unchecked; the employee's name; any promise about the outcome; money or food in exchange; and the "it's false" said before the previous table closes.

Illustrative example generated with a fictional restaurant. Not a promise of results, not a client case.

This is 3 of 5 parts. Behind the wall sit the two parts that get operated. The **watch round** in five columns, capped at 30 minutes a day between two people, with its hours and the two alert-group rules. And the **border**: five signals with the exact calling order —owner, lawyer, insurer, authority if the local rule requires it—, what goes in writing to each, what is never posted about any, and the 5-point checklist for the dry drill.

See the full example — free account

Works with these AIs

Claude — the best for this assistant The best fit here: it holds the discard criteria without softening them and writes precisely where the protocol stops and the lawyer starts.

How to use it

Before you start, gather three names with role and phone number: who decides, who speaks and who watches. Without those three the protocol cannot be written.

Count the baseline of a quiet day: comments, messages and reviews that land when nothing is happening. That is the zero the three levels are measured against.

Copy the assistant into your AI along with your business details and answer what it asks about hours, locations and who holds the password to each profile.

Print the result on two pages and tape it beside the till at every location; the one living in a file does not get read on a Sunday at two in the afternoon.

Run it dry with an old complaint before you need it, and time how long it takes to reach whoever decides.

Which of your data it uses

of 23

This assistant works with 13 of the 23 fields in «My Restaurant», among them Restaurant name, Business type and City and country. It does not ask out of curiosity: these are what make the answer speak about YOUR scale instead of an industry average — the same calculation on a business of another size returns a number you cannot decide with. You fill them once and they apply across the library, so the second assistant you open already starts with them in place. Whatever you leave blank, the assistant asks for one thing at a time instead of inventing it, and says so before answering, so you know what it is working from.

Restaurant nameBusiness typeCity and countryNumber of locationsTeam sizeActive social channels (with the @ or the link)Active sales channelsStrong and slow daypartsBest-selling dishesYour main guestAverage check (with currency)Communication toneMain goal this year