Who is this assistant for?

You answered the two-star review in public and that was the end of your work. Every complaint ends in a discount and some guests now complain out of habit. You write, nobody answers, you write again and you do not know when to stop. You win the guest back and two weeks later the same dish leaves the pass cold.

Most restaurants answer the complaint in public and stop there: the guest never returns and nobody notices. This assistant takes the job that starts where the public answer ends —the move to private, with a name and a role— and turns it into a flow with rules that bite: who enters (only the guest who left a contact route), what gets replaced and what does not, with the gesture costed at recipe cost instead of menu price, and a single attempt with its window, because pushing someone who stays quiet stops being service. It ends where a complaint really closes, which is inside: a fix with an owner and a date, and the rule that a theme repeated three times freezes replacements.

AI assistant · N4 Executable plan

◆ Included in the annual plan⭐ Reviews, Reputation and Automated Messagingv1.1.1 · 2026-08-26

Recovery Flow Builder for Unhappy Restaurant Guests

Builds the flow your restaurant uses to win back a guest who left angry: who enters and who does not, the private message sent only once, what gets replaced at recipe cost with its monthly ceiling, and the fix that stays in the kitchen.

Depth

12/23

Your data

Compatible AIs

Steps to use it

Depth of the resulttap a level to see what you get

◀ Put out today's fireRun the year ▶

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N4Executable plan

A plan with owners, deadlines and the metric you review. Not advice: an agenda someone can execute on Monday.

◆ This assistant 23 of the 164 published assistants are at this level

Is this for you?

What it does and what you get

Most restaurants answer the complaint in public and stop there: the guest never returns and nobody notices.
This assistant takes the job that starts where the public answer ends —the move to private, with a name and a role— and turns it into a flow with rules that bite: who enters (only the guest who left a contact route), what gets replaced and what does not, with the gesture costed at recipe cost instead of menu price, and a single attempt with its window, because pushing someone who stays quiet stops being service.
It ends where a complaint really closes, which is inside: a fix with an owner and a date, and the rule that a theme repeated three times freezes replacements.

What you end up with

Five chained deliverables: each case with its entry verdict, the replacement rule with recipe cost and monthly ceiling, the private message ready to send on every route, the clock of the single attempt, and the 60-day board with the in-house fix.

EXAMPLE This is what you getAn example built with Sazón de Origen, the house's fictional restaurant.Not your data: your result is built with YOUR restaurant's.See the full example →

Sample result

Sazón de OrigenFictional contemporary Colombian restaurant in Medellín, 2 locations, 6 years in business. Every sample result in the library comes from this same case. Fictional restaurant

The owner asked this: "Five guests left angry this month: two two-star reviews, a sancocho sent back, a delivery that arrived cold and a table complaint on Saturday. I answered the two reviews in public and that was that."

Of the five, four have somewhere to write to and one does not. That one is not a gap in the method: it is the rule working.

Case	When and where	Checkable fact	Contact route	Verdict
Cold Trucha al ajillo, 2★ on the search profile	Thursday 1:40 p.m., Laureles location	Docket 4187: 19 minutes between the pass and the table, in the middle of the lunch rush	Profile private message	Enters
Sancocho de tres carnes sent back	Sunday 12:50 p.m., dining room	The server logged the return on the docket but not the cause; paid by card and left an email for the invoice	Email	Enters
Own-delivery order arrived cold	Tuesday 8:10 p.m.	52 minutes on the road against the 35 the house promises	Order WhatsApp	Enters
2★ on the delivery platform, "the portion is not the one in the photo"	Saturday 1:20 p.m.	No exit weight recorded; there is nothing to check it against	Platform chat, which closes at 72 hours	Enters, short window
Table complaint, Saturday 8:30 p.m.	Dining room, El Poblado location	The plate left cold; the server settled it with a complimentary lemonade and nobody took a detail	None	Does not enter

The fifth one stays out because there is no CRM and no dining-room guest list: from the room you can only recover whoever left a detail, and nobody asked this one for it. The case is not lost, it moves whole into block ⑤ and leaves the flow here.

Two findings the count puts on the table: two of the four that enter broke inside the strong slots of the house —Tuesday-to-Friday lunch and Sunday midday—, which is where most people see it; and the platform one has no checkable fact because nobody weighs the plate at dispatch. Illustrative figures, built from the data you gave.

The gesture is costed at recipe cost and never at menu price. The difference between replacing and giving away fits in one column.

Case	What is admitted	What gets replaced	Recipe cost	What is NOT offered
Cold trout	The plate left cold and was charged in full	The Trucha al ajillo, served at the table on the next visit	16,100 COP	No discount on the check, no courtesy for companions
Sancocho sent back	It was returned and it was charged	The Sancocho de tres carnes, with no expiry date	11,700 COP	No drinks, no complimentary dessert
Cold delivery	52 minutes against the 35 promised	The whole order, Bandeja de la casa and Sancocho, plus packaging	27,500 COP	Not the delivery fee in cash
Platform portion	No exit weight: the fact is not admitted	Nothing. The recipe portion is explained and weighing starts today	0 COP	No replacement, no voucher for an opinion nobody can verify

Monthly ceiling: 5 replacements per location, 10 across both, or 150,000 COP of recipe cost, whichever comes first. Against 4,458 tickets in the month that is 0.22% of the checks. These three cases take 55,300 COP of the ceiling: room for seven more.

SUPUESTO: the house has no written food cost ceiling for what it replaces, so the 34% its own menu averages is used here and the replacement is asked not to go past it. This is not an industry yardstick: it is yours, taken from your own recipes. If you set the ceiling at 30%, the trout misses it by 5 points and you would replace with another dish or fix its price first. Argue with the assumption before signing off on the monthly ceiling.

A finding that is not a failure of the offer. The Trucha al ajillo sells at 46,000 COP and its recipe costs 16,100: 35% food cost, one point above the menu average. Replacing it is still the right call, but the problem there is not the offer, it is the menu price. The Sancocho lands at 30.8% and the Bandeja at 31.9%; both fit, and the contribution margin a full month of replacements takes away still sits under the ceiling. Illustrative figures.

Illustrative example generated with a fictional restaurant. Not a promise of results, not a client case.

This is 3 of 5 parts. Behind the wall are the two pieces that actually get executed. The clock of the single attempt, channel by channel: when the message goes out, who signs it with name and job title, how long the window lasts —5 days on the profile and email, 3 on delivery WhatsApp, 72 hours in the platform chat— and what gets written when nobody answers, with the Monday 9:00 a.m. cut where every case falls into one of three boxes and the silent ones are closed for good. And the in-house fix with the 60-day board: theme, times in 30 days, fix, owner, date and the figure that closes it, plus the rule that freezes the cold-plate replacement until twenty dockets in a row leave under six minutes, and the row that forces every replacement to be logged where waste is logged.

See the full example — free account

Works with these AIs

ChatGPT — the best for this assistant The best fit here: it costs the gesture at recipe cost and writes the private message in the same register, without sliding from arithmetic into apology halfway through.

How to use it

Gather the cases from the last 30 days where somebody left angry: a table complaint, a one- or two-star review, a returned plate or a badly dispatched order, each with its date and hour.

Answer in public first the reviews that need it, and only then copy this assistant into your AI, with your business details and the cases pasted one by one.

Tell it, for each case, whether a contact route was left behind and which one: without that detail the guest does not enter the flow and the assistant will send the case to the in-house fix.

Send every private message yourself through the matching channel, signed with a name and a role, and log the send date in the register it hands you.

At 60 days read the board: how many came back, in how many days, and which fix is still open in the kitchen.

Which of your data it uses

of 23

This assistant works with 12 of the 23 fields in «My Restaurant», among them Restaurant name, Business type and Active sales channels. It does not ask out of curiosity: these are what make the answer speak about YOUR scale instead of an industry average — the same calculation on a business of another size returns a number you cannot decide with. You fill them once and they apply across the library, so the second assistant you open already starts with them in place. Whatever you leave blank, the assistant asks for one thing at a time instead of inventing it, and says so before answering, so you know what it is working from.

Restaurant nameBusiness typeActive sales channelsActive social channels (with the @ or the link)Strong and slow daypartsBest-selling dishesMenu price rangeApproximate food cost (%)Communication toneTeam sizeAverage check (with currency)Main goal this year

Always up to date

Every assistant carries a visible version and date. When an AI changes how it works, the assistant's version goes up and you see what changed.

Same method, another variant

Inside the app this is a single control: you press it and the assistant reframes itself, including the variants that don't appear here because they don't have their own page yet.

Which moment

ask for reviews read what they already saywin back whoever left upset