Privacy and Personal Data Policy
In force since February 1, 2023. HTML version updated on October 25, 2026 (section 11, TikTok data, and section 12, analytics). English translation; the Spanish version prevails.
Terms of ServicePrivacy PolicyLeer en español
Dear data owner: please read carefully this Personal Data Processing Policy (habeas data), which governs all the information you provide to us.
1. Database owner
The owner of the database formed with the collected information is Diego Fabián Parra Pabón, an individual based in Bucaramanga (Colombia), phone +57 317 553 6118, email info@masterestaurant.com.
2. Purpose of the information
MASTERESTAURANT requests, collects and stores the information and personal data of its clients or users to run e-commerce, tailor quotes for events, trainings and services, deliver the products and services they purchase, and carry out advertising, promotion and loyalty campaigns for its products, services and events.
Information is shared with third parties outside MASTERESTAURANT only when they are necessary for the services the data owner requests (for example photographers, decorators or drivers) or in the case of a merger, spin-off, transformation or transfer of all assets.
3. Information requested
Only the minimum needed for that purpose:
- Name of the client or interested party
- Identification (ID or tax number, as applicable)
- Address and city
- Phone
- Products purchased and products of interest
- Purchase date, amount and payment method
- Birthday
- Type, place and features of the event, and of the business or company to be advised
4. Data processing
Request: information is requested through a physical or electronic form, with the data owner's express statement that they know and accept this policy.
Administration: it is kept for a maximum of 5 years, confidentially. Access is limited to: general manager, marketing and sales manager, sales advisor, rentals and events manager, administrator and webmaster.
Use: e-commerce; quotes for events and services; recording products and services purchased; advertising, promotion and loyalty campaigns; the work contracted by the data owner; and sharing with the third parties needed for the event, training or complementary services. For these purposes MASTERESTAURANT may send, physically or electronically, advertising, promotions, coupons, certificates, invoices, order information, account statements and quotes.
Accuracy: the data owner is responsible for providing true, complete and accurate information; MASTERESTAURANT is not liable for false, inaccurate or incomplete information.
Access, correction and deletion: at any time, by email to MASTERESTAURANT.
5. Rights of data owners
MASTERESTAURANT charges nothing for the exercise of these rights.
- Know at any time the information held in the database
- Request its update, rectification or modification
- Withdraw by email the authorization to use their data
- Request proof of the authorization granted
- Be informed of how their data is used and processed
6. Duties of MASTERESTAURANT
- Comply with the Constitution, the law and this policy
- Provide the information only to the data owner, their successors or representatives, to the authorities that request it, or by court order
- Answer queries, requests and complaints
- Guarantee the full and effective exercise of the right of habeas data
- Keep the information under the security conditions needed to prevent its alteration, loss, consultation, use or unauthorized access
- Inform the Superintendence of Industry and Commerce (Colombia's data protection authority) of security breaches or risks in data management, and follow its instructions
- Inform data owners of any substantial change to this policy
7. Queries
Queries are free of charge, by email to info@masterestaurant.com, and are answered within a maximum of 10 business days from receipt. If that is not possible, the reasons and a new date will be given, no more than 5 additional business days.
8. Complaints
To correct, update or delete data, or in case of an alleged breach, the data owner may file a complaint by email to info@masterestaurant.com with their identification, a description of the facts, their address and any supporting documents.
If the complaint is incomplete, completion will be requested within the following 5 days; after 2 months without a reply it will be deemed withdrawn. Once complete, the note «complaint in progress» is recorded within 2 business days. The maximum response time is 15 business days, extendable by up to 8 business days with notice of the reason. The answer is given in writing, by email or post.
9. Customer service
All queries, communications and complaints are handled by MASTERESTAURANT's customer service, at the contact details in section 1.
10. Disclaimer
MASTERESTAURANT is not liable for incomplete, false or malicious information provided by the data owner, nor for information the data owner provides to other websites or external payment platforms (such as PSE, PayPal, Hotmart or online banking), which are run by third parties under their own security rules.
11. Data we read from TikTok
When MASTERESTAURANT's own TikTok account (@masterestaurant) authorizes our app «MASTERESTAURANT Lab» through TikTok Login, the app reads only data from that account: basic profile information, account statistics and the list of its public videos with their metrics.
We use that data only to measure the performance of our content. It is stored in MASTERESTAURANT's systems, it is not sold or shared with third parties, and it is not used to identify or contact other people. The authorization can be revoked at any time in TikTok's settings, and deletion of that data can be requested at info@masterestaurant.com.
12. Analytics and cookies
The site uses Google Analytics 4 and the Meta pixel to measure, in aggregate, visits, interactions and contact form submissions. These tools may use cookies; you can block or delete them in your browser settings.
13. Validity
This policy has been in force since February 1, 2023, for an indefinite term, until MASTERESTAURANT modifies it or the Superintendence of Industry and Commerce requires a change. The original version is available as a PDF (in Spanish).